Note that the views, findings, conclusions or recommendations expressed in these resources do not necessarily represent those of the Institute of Museum and Library Services.
Freeburg, D. & Klein, K. (2024). Are library staff autonomous? The influence of routines and the development of workarounds. Journal of Librarianship and Information Science, 56(1), 223-240. https://doi.org/10.1177/09610006221140902.
Freeburg, D. & Klein, K. (2024). Customer service, hard work, and normativity: Identity standards encoded into public library routines.Wisdom, well-being, win-win: Lecture notes in computer science series, 14597. Springer. doi: 10.1007/978-3-031-57860-1_26.
Freeburg, D. & Klein, K. (2024). Stuck in a Routine: When Library Routines Become Barriers. Paper presented at LibLearnX, Baltimore, MD, January 19-22.
Freeburg, D. & Klein, K. (2022). What guides knowledge work in the library? Maps, routines, and workarounds. [Long paper]. Proceedings of the 85th Annual Meeting of the Association for Information Science and Technology, Pittsburg, PA.