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College of Hospitality, Retail and Sport Management

School of Hospitality and Tourism Management Research Archive

Check out the profile pages on our faculty and staff directory to see more of the great research being done at the College of Hospitality, Retail and Sport Management.


Published Work Highlights Since 2017

Bold = USC faculty
* = Current or former student

Year Author(s) Title, Publication, DOI Keywords
(hidden column)
2021 *Kim, H., So, K. K. F., Mihalik, B. J., & *Lopes, A. P. Millennials’ virtual reality experiences pre- and post-COVID-19, Journal of Hospitality and Tourism Management, 10.1016/j.jhtm.2021.06.008  
2021 Dogru, T., Bulut, U., & Sirakaya-Turk, E. Modeling tourism demand: Theoretical and empirical considerations for future research, Tourism Economics, 10.1177/1354816619894460  
2021 Dogru, T., Suess, C., & Sirakaya-Turk, E. Why do some countries prosper more in tourism than others? Global competitiveness of tourism development, Journal of Hospitality and Tourism Research, 10.1177/1096348020911706  
2021 Harris, K., Taylor, S., & DiPietro, R. B. Antecedents and outcomes of restaurant employees’ food safety intervention behaviors, International Journal of Hospitality Management, 10.1016/j.ijhm.2021.102858  
2021 Hosany, S., Martin, D., & Woodside, A. G. Emotions in tourism: Theoretical designs, measurements, analytics, and interpretations, Journal of Travel Research, 10.1177/0047287520937079  
2021 Hudson, S., Meng, F., So, K. K. F., Smith, S., Li, J., & *Qi, R. The effect of lodging tax increases on U.S. destinations, Tourism Economics, 10.1177/1354816619890752  
2021 Jang, S., Farajallah, M., & So, K. K. F. The effect of quality cues on travelers’ demand for peer-to-peer ridesharing: A neglected area of the sharing economy, Journal of Travel Research, 10.1177/0047287519897998  
2021 Kim, H. J., & Jeong, M. What has happened and what will drive changes in hospitality and tourism education?, Journal of Hospitality and Tourism Research, 10.1177/10963480211010986  
2021 Kim, J., *Shin, H., Jeong, M., & Lee, W. S. Impact of tourists’ psychological ownership of an eco-friendly trail on their behavior intention: An empirical investigation of Jeju Olle Trail in South Korea, Asia Pacific, Journal of Tourism Research, 10.1080/10941665.2021.1942102  
2021 Kreeger, J. C., Smith, S. J., & Parsa, H. G. Airbnb and business travelers: A prospect theory explanation, International Journal of Hospitality and Tourism Administration, 10.1080/15256480.2021.1953423  
2021 Lee, M., Jeong, M., & Shea, L. J. Length of stay control: Is it a fair inventory management strategy in hotel market?, Tourism Economics, 10.1177/1354816619901207  
2021 Lee, S. A., Lee, M., & Jeong, M. The role of virtual reality on information sharing and seeking behaviors, Journal of Hospitality and Tourism Management, 10.1016/j.jhtm.2020.12.010  
2021 *Li, H., Meng, F., & Hudson, S. Are hotel guests altruistic? How positive review disconfirmation affects consumers’ online review behavior, Journal of Hospitality and Tourism Research, 10.1177/10963480211030313  
2021 *Li, H., *Qi, R., *Liu, H., Meng, F., & Zhang, Z. Can time soften your opinion? The influence of consumer experience valence and review device type on restaurant evaluation, International Journal of Hospitality Management, 10.1016/j.ijhm.2020.102729  
2021 *Li, J., Hudson, S., & So, K. K. F. Hedonic consumption pathway vs. acquisition-transaction utility pathway: An empirical comparison of Airbnb and hotels, International Journal of Hospitality Management, 10.1016/j.ijhm.2020.102844  
2021 Liu, B., Luo, C., Meng, F., & *Jiang, H. Modeling venture capital networks in hospitality and tourism entrepreneurial equity financing: An exponential random graph models approach, International Journal of Hospitality Management, 10.1016/j.ijhm.2021.102936  
2021 *Qi, R., So, K. K. F., Cárdenas, D. A., & Hudson, S. The missing link in resident support for tourism events: The role of tolerance, Journal of Hospitality and Tourism Research, 10.1177/10963480211031405  
2021 Rašovská, I., Kubickova, M., & Ryglová, K. Importance–performance analysis approach to destination management, Tourism Economics, 10.1177/1354816620903913  
2021 *Shin, H., Jeong, M., & Cho, M.-H. The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A cross-country comparison, International Journal of Tourism Research, 10.1002/jtr.2437  
2021 So, K. K. F., *Kim, H., & Oh, H. What makes Airbnb experiences enjoyable? The effects of environmental stimuli on perceived enjoyment and repurchase intention, Journal of Travel Research, 10.1177/0047287520921241  
2021 Suess, C., Woosnam, K., Mody, M., Dogru, T., & Sirakaya-Turk, E. Understanding how residents’ emotional solidarity with Airbnb visitors influences perceptions of their impact on a community: The moderating role of prior experience staying at an Airbnb, Journal of Travel Research, 10.1177/0047287520921234  
2021 *Taylor Jr,. S., DiPietro, R. B., So, K. K. F., Taylor, C. D., & Hudson, S. Building consumer brand loyalty: An assessment of the microbrewery taproom experience, International Journal of Hospitality and Tourism Administration, 10.1080/15256480.2019.1708226  
2021 Yang, E., Kim, J., & Pennington-Gray, L., Ash, K. Does tourism matter in measuring community resilience?, Annals of Tourism Research, 10.1016/j.annals.2021.103222  
2021 Yongguang, Z., Meng, F., & Li, Q. Chinese diaspora tourists' emotional experiences and ancestral hometown attachment, Tourism Management Perspectives, 10.1016/j.tmp.2020.100768  
2021 Zapata-Cuervo, N., Montes-Guerra, M.-I., & Jeong, M. How do restaurants respond to the COVID-19 pandemic? Lessons from Colombian restauranteurs and their survival strategies, Journal of Foodservice Business Research, 10.1080/15378020.2021.2006037  
2021 Zhang, P., Meng, F., & So, K. K. F. Co-creation experience in peer-to-peer accommodations: Conceptualization and scale development, Journal of Travel Research, 10.1177/0047287520938873  
2021 Zou, Y., Meng, F., Bi, J., & Zhang, Q. Evaluating sustainability of cultural festival tourism: From the perspective of ecological niche, Journal of Hospitality and Tourism Management, 10.1016/j.jhtm.2021.06.009  
2021 Zou, Y.-G., Meng, F., Li, N., & Pu, E. Ethnic minority cultural festival experience: Visitor–environment fit, cultural contact, and behavioral intention, Tourism Economics, 10.1177/1354816620966404  
2020 Kubickova, M., & Martin, D. Exploring the relationship between government and destination competitiveness: The TALC model perspective, Tourism Management, 10.1016/j.tourman.2019.104040  
2020 Dogru, T., Zhang, Y., Suess, C., Mody, M., Bulut, U., & Sirakaya-Turk, E. What caused the rise of Airbnb? An examination of key macroeconomic factors, Tourism Management, 10.1016/j.tourman.2020.104134  
2020 Zuñiga-Collazos, A., Harrill, R., Castillo-Palacio, M., & Padilla-Delgado, L. M. Negative effect of innovation on organizational competitiveness on tourism companies, Tourism Analysis, 10.3727/108354220X15758301241873  
2020 Messner, W. The impact of language proficiency on airline service satisfaction, Journal of Travel & Tourism Marketing, 10.1080/10548408.2020.1740139  
2020 Wen, J., Meng, F., Ying, T., & Belhassen, Y. A study of segmentation of cannabis-oriented tourists from China based on motivation, Current Issues in Tourism, 10.1080/13683500.2019.1584608  
2020 Hudson, S., So, K. K. F., Meng, F., Cárdenas, D., & *Li, J. Racial discrimination in tourism: the case of African-American travellers in South Carolina, Current Issues in Tourism, 10.1080/13683500.2018.1516743  
2020 Kubickova, M., & Campbell, J. M. The role of government in agro-tourism development: a top-down bottom-up approach, Current Issues in Tourism, 10.1080/13683500.2018.1551338  
2020 Zou, Y., & Meng, F. Chinese tourists’ sense of safety: perceptions of expected and experienced destination safety, Current Issues in Tourism, 10.1080/13683500.2019.1681382  
2020 Işık, C., Sirakaya-Turk, E., & Ongan, S. Testing the efficacy of the economic policy uncertainty index on tourism demand in USMCA: Theory and evidence, Tourism Economics, 10.1177/1354816619888346  
2020 *Taylor, S., DiPietro, R. B., So, K. K. F., Hudson, S., & Taylor, D. C. Will travel for beer: An assessment of beer-focused and non-beer focused tourists' perceived similarity, brand loyalty and place loyalty, Journal of Destination Marketing & Management, 10.1016/j.jdmm.2019.100405  
2020 Campbell, J. M., & Kubickova, M. Agritourism microbusinesses within a developing country economy: A resource-based view, Journal of Destination Marketing & Management, 10.1016/j.jdmm.2020.100460  
2020 Jeon, M. M., Lee, S., & Jeong, M. Perceived corporate social responsibility and customers’ behaviors in the ridesharing service industry, International Journal of Hospitality Management, 10.1016/j.ijhm.2019.102341  
2020 Seo, S, & Kim, K. Mimicking menu choices: Menu choice failure and blame attribution of Korean customer, International Journal of Hospitality Management, 10.1016/j.ijhm.2020.102456  
2020 Jin, D., Kim, K., & DiPietro, R. B. Workplace incivility in restaurants: Who’s the real victim? Employee deviance and customer reciprocity, International Journal of Hospitality Management, 10.1016/j.ijhm.2020.102459  
2020 Baker, M. A., & Kim, K. Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life, International Journal of Hospitality Management, 10.1016/j.ijhm.2020.102503  
2020 Lee, M., Lee, S. A., Jeong, M., & Oh, H. Quality of virtual reality and its impacts on behavioral intention, International Journal of Hospitality Management, 10.1016/j.ijhm.2020.102595  
2020 King, C., So, K. K. F., DiPietro, R. B., & Grace, D. Enhancing employee voice to advance the hospitality organization’s marketing capabilities: A multilevel perspective, International Journal of Hospitality Management, 10.1016/j.ijhm.2020.102657  
2020 So, K. K. F., Li, X. (Robert), & Kim, H. A decade of customer engagement research in hospitality and tourism: A systematic review and research agenda, Journal of Hospitality & Tourism Research, 10.1177/1096348019895562  
2020 Yu, C.-E., Wen, J., & Meng, F. Defining physician-assisted suicide tourism and travel, Journal of Hospitality & Tourism Research, 10.1177/1096348019899437  
2020 Kim, K., & Baker, M. A. The customer isn’t always right: The implications of illegitimate complaints, Cornell Hospitality Quarterly, 10.1177/1938965519889288  
2020 *Taylor, S., & DiPietro, R. B. Assessing consumer perceptions of neolocalism: Making a case for microbreweries as place-based brands, Cornell Hospitality Quarterly, 10.1177/1938965519889292  
2020 *Li, H., Meng, F., Jeong, M., & Zhang, Z. To follow others or be yourself? Social influence in online restaurant reviews, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-03-2019-0263  
2020 Rosenbaum, M. S., & Ramirez, G.C. A neuroscientific perspective of a mixed-use lifestyle center, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-03-2019-0277  
2020 Shin, H. H., & Jeong, M. Guests’ perceptions of robot concierge and their adoption intentions, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-09-2019-0798  
2020 *Li, H., Meng, F., & Pan, B. How does review disconfirmation influence customer online review behavior? A mixed-method investigation, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-03-2020-0234  
2020 Jin, D., DiPietro, R. B., & Fan, A. The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions, Journal of Hospitality Marketing & Management, 10.1080/19368623.2019.1602095  
2020 DiPietro, R. B., Moreo, A., & Cain, L. Well-being, affective commitment and job satisfaction: Influences on turnover intentions in casual dining employees, Journal of Hospitality Marketing & Management, 10.1080/19368623.2019.1605956  
2020 Lee, S. (Ally), Shin, H. H., & Jeong, M. Are students ready for their future career in the event and meeting industry? Lessons from a comparative study between students and event and meeting professionals, Journal of Hospitality & Tourism Education, 10.1080/10963758.2019.1654886  
2020 Harris, K., DiPietro, R. B., Klein, J., & Jin, D. The impact of social norms and risk assessment on diners’ reaction to food safety concerns in restaurants, Journal of Foodservice Business Research, 10.1080/15378020.2020.1765947  
2020 Kreeger, J. C., Smith, S. J., & Parsa, H. G. Hotel revenue management and college athletics: A ten-year study from a major college football team in USA, International Journal of Hospitality & Tourism Administration, 10.1080/15256480.2020.1727813  
2019 Baker, M. A., & Kim, K. Value destruction in exaggerated online reviews: The effects of emotion, language, and trustworthiness, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-03-2018-0247  
2019 Blose, J. E., Frash, R. E., & DiPietro, R. B. A top box analysis of DinEX to optimize restaurant resources, International Journal of Hospitality & Tourism Administration, 10.1080/15256480.2017.1359732  
2019 Cao, Y., Li, X. R., DiPietro, R., & So, K. K. F. The creation of memorable dining experiences: Formative index construction, International Journal of Hospitality Management, 10.1016/j.ijhm.2018.10.010  
2019 Dioko, L. A. N., & Harrill, R. Killed while traveling — Trends in tourism-related mortality, injuries, and leading causes of tourist deaths from published English news reports, 2000–2017 (1H), Tourism Management, 10.1016/j.tourman.2018.08.002  
2019 DiPietro, R. B., & *Levitt, J. Restaurant authenticity: Factors that influence perception, satisfaction and return intentions at regional American-style restaurants, International Journal of Hospitality & Tourism Administration, 10.1080/15256480.2017.1359734  
2019 DiPietro, R. B., *Levitt, J. A., *Taylor, S., & Nierop, T. First-time and repeat tourists’ perceptions of authentic Aruban restaurants: An importance-performance competitor analysis, Journal of Destination Marketing & Management, 10.1016/j.jdmm.2019.100366  
2019 DiPietro, R., Martin, D., & *Pratt, T. Understanding employee longevity in independent fine dining restaurants: A grounded theory approach, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-10-2018-0869  
2019 Dogru, T., Isik, C., & Sirakaya-Turk, E. The balance of trade and exchange rates: Theory and contemporary evidence from tourism, Tourism Management, 10.1016/j.tourman.2019.01.014  
2019 Harris, K. J., DiPietro, R. B., Line, N. D., & Murphy, K. S. Restaurant employees and food safety compliance: Motivation comes from within, Journal of Foodservice Business Research, 10.1080/15378020.2018.1547037  
2019 Hudson, S., So, K. K. F., *Li, J., Meng F., & Cárdenas, D. Persuading tourists to stay — Forever! A destination marketing perspective, Journal of Destination Marketing & Management, 10.1016/j.jdmm.2019.02.007  
2019 *Jin, D., Nicely, A., Fan, A., & Adler, H. Joint effect of service recovery types and times on customer satisfaction in lodging, Journal of Hospitality and Tourism Management, 10.1016/j.jhtm.2019.01.005  
2019 Kim, K., & Baker, M. A. How the employee looks and looks at you: Building customer-employee rapport, Journal of Hospitality & Tourism Research, 10.1177/1096348017731130  
2019 Kubickova, M. The impact of government policies on destination competitiveness in developing economies, Current Issues in Tourism, 10.1080/13683500.2017.1296416  
2019 Kubickova, M., *Kirimhan, D., & *Li, H. The impact of crises on hotel rooms' demand in developing economies: The case of terrorist attacks of 9/11 and the global financial crisis of 2008, Journal of Hospitality and Tourism Management, 10.1016/j.jhtm.2018.10.002  
2019 Kubickova, M., & Smith, S. J. Role of destination competitiveness and national corruption in hotel performance: A study of developing economies of Central America, International Journal of Hospitality & Tourism Administration, 10.1080/15256480.2017.1397582  
2019 *Levitt, J. A., *Zhang, P., DiPietro, R. B., & Meng, F. Food tourist segmentation: Attitude, behavioral intentions and travel planning behavior based on food involvement and motivation, International Journal of Hospitality & Tourism Administration, 10.1080/15256480.2017.1359731  
2019 *Li, H., *Wang, C. R., Meng, F., & Zhang, Z. Making restaurant reviews useful and/or enjoyable? The impacts of temporal, explanatory, and sensory cues, International Journal of Hospitality Management, 10.1016/j.ijhm.2018.11.002  
2019 *Li, H., Meng, F., & Zhang, Z. When you write review' matters: The interactive effect of prior online reviews and review temporal distance on consumers’ restaurant evaluation, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-01-2018-0058  
2019 Li, X., Wang, Y., *Zhang, Y., & Cao, Y. Examining the role of corporate social responsibility in resident attitude formation: A missing link?, Journal of Travel Research, 10.1177/0047287518798490  
2019 Meng, F., *Zhang, P., *Li, H., & So, K. K. F. Modeling precursors of impulsive tourist shopping behavior: Evidence from long‐haul Chinese outbound tourists, International Journal of Tourism Research, 10.1002/jtr.2266  
2019 *Min, S., So, K. K. F., & Jeong, M. Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model, Journal of Travel & Tourism Marketing, 10.1080/10548408.2018.1507866  
2019 *Taylor, S., & DiPietro, R. B. Segmenting craft beer drinkers: An analysis of motivations, willingness to pay, and repeat patronage intentions, International Journal of Hospitality & Tourism Administration, 10.1080/15256480.2017.1397585  
2019 Tung, V. W. S., Lee, S., & Hudson, S. The potential of anime for destination marketing: Fantasies, otaku, and the kidult segment, Current Issues in Tourism, 10.1080/13683500.2017.1368462  
2019 *Wang, C. R., Sirakaya-Turk, E., & Aydin, S. The impact of millennium floods on vacation decisions in a coastal tourism destination: The case of South Carolina, USA, Tourism Analysis, 10.3727/108354219X15525055915536  
2019 *Zhang, P., *Levitt, J. A., DiPietro, R. B., & Meng., F. An analysis of food tourists’ behavior among unobserved heterogeneous groups, Tourism Analysis, 10.3727/108354219X15525055915527  
2019 Zhang, Z., *Li, H., Meng, F., & Li, Y. The effect of management response similarity on online hotel booking: Field evidence from Expedia, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-09-2018-0740  
2019 *Zhang, Y., Li, X. R., Wu, & Wu, T. S. The impacts of cultural values on bilateral international tourist flows: A panel data gravity model, Current Issues in Tourism, 10.1080/13683500.2017.1345870  
2017 Assaf, A., Oh, H., & Tsionas, M. Bayesian approach for the measurement of tourism performance: A case of stochastic frontier models, Journal of Travel Research, 10.1177/0047287516633528  
2017 Assaf, A., Tsionas, M., & Oh, H. The time has come: Toward Bayesian SEM estimation in tourism research, Tourism Management, 10.1016/j.tourman.2017.07.018  
2017 *Atadil, A., Sirakaya-Turk, E., Baloglu, S., & Kirilliova, K. Destination neurogenetics: Creation of destination meme maps of tourists, Journal of Business Research, 10.1016/j.jbusres.2016.10.028  
2017 Bogicevic, V., Bujisic, M., Choi, Y., & Smith, S. J. Impact of computer generated images on lodgescape perceptions and visit intentions, Journal of Hospitality Marketing and Management, 10.1080/19368623.2017.1254578  
2017 Chaney, D., & Martin, D. Contributions of new institutional theory to understanding event tourism loyalty, Journal of Travel Research, 10.1177/0047287516643411  
2017 *Dogru, T., & Sirakaya-Turk, E. Cash holdings and corporate governance: Theory and contrary evidence from hotel firms, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-03-2017-0163  
2017 *Dogru, T., & Sirakaya-Turk, E. Engines of tourism's growth: An examination of efficacy of shift-share regression analysis in South Carolina, Tourism Management, 10.1016/j.tourman.2016.10.021  
2017 *Dogru, T., Sirakaya-Turk, E., & Crouch, G. Remodeling international tourism demand: Old theory and new evidence, Tourism Management, 10.1016/j.tourman.2016.11.010  
2017 Hudson, S., Cárdenas, D. A., Meng, F., & *Thal, K. Building a place brand from the bottom up: A case study from the United States, Journal of Vacation Marketing, 10.1177/1356766716649228  
2017 Jeon, M., & Jeong, M. Customers’ perceived website service quality and its effects on e-loyalty, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-02-2015-0054  
2017 Jeon, M., Lee, S., & Jeong, M. e-Social influence and customers’ behavioral intentions on a bed and breakfast website, Journal of Hospitality Marketing & Management, 10.1080/19368623.2017.1367346  
2017 Jeong, M., & Oh, H. Business-to-business social exchange relationship beyond trust and commitment, International Journal of Hospitality Management, 10.1016/j.ijhm.2017.06.004  
2017 *Kreeger, J., & Smith, S. J. Are amateur innkeepers good revenue managers?, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-09-2016-0502  
2017 *Kreeger, J., Parsa, H., Smith, S. J., & Kubickova, M. Temporal and seasonal effect on consumer behavior: A longitudinal study in hospitality, Journal of Food Service Business Research, 10.1080/15378020.2017.1400364  
2017 Kubickova, M. The impact of government policies on destination competitiveness in developing economies, Current Issues in Tourism, 10.1080/13683500.2017.1296416  
2017 Kubickova, M., & Smith, S. J. The role of destination competitiveness and national corruption in hotel performance: A study of developing economies of Central America, International Journal of Hospitality & Tourism Administration, 10.1080/15256480.2017.1397582  
2017 Kubickova, M., & *Li, H. Tourism competitiveness, government and TALC model: The evaluation of Costa Rica, Guatemala, and Honduras, International Journal of Tourism Research, 10.1002/jtr.2105  
2017 Lee, M., Jeong, M., & Lee, J. Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-10-2015-0626  
2017 Lee, S., & Oh, H., & Hsu, C. Country-of-operation and brand images: Evidence from the Chinese hotel industry, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-11-2014-0577  
2017 Lee, S., & Oh, H. Sharing travel stories and behavioral outcomes: A case of travel, Tourism Management, 10.1016/j.tourman.2017.04.005  
2017 *Levitt, J. A., *Zhang, P., Meng, F., & DiPietro, R. B. Food tourist segmentation: Attitude, behavioral intentions and travel planning behavior based on food involvement and motivation, International Journal of Hospitality and Tourism Administration, 10.1080/15256480.2017.1359731  
2017 *Li, H., *Zhang, Z., Meng, F., & Janakiraman, R. Is peer evaluation of consumer online reviews socially embedded? — An examination combining reviewer’s social network and social identity, International Journal of Hospitality Management, 10.1016/j.ijhm.2017.08.003  
2017 Merchant, A., Rose, G., Martin, D., & Choi, S. Cross-cultural folk-tale-elicitation research on the perceived power, humanistic and religious symbolisms, and use of money, Journal of Business Research, 10.1016/j.jbusres.2016.10.021  
2017 Oh, H., & Kim, K. Customer satisfaction, service quality, and customer value: Years 2000-2015., International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-10-2015-0594  
2017 Peterson, R., Harrill, R., & DiPietro, R. Sustainability and resilience in Caribbean tourism economies: A Critical Inquiry, Tourism Analysis, 10.3727/108354217X14955605216131  
2017 So, K. K. F., King, C., Hudson, S., & Meng, F. The missing link in building customer brand identification: The role of brand attractiveness, Tourism Management, 10.1016/j.tourman.2016.09.013  
2017 So, K. K. F., Wu, L., Xiong, L., & King, C. Brand management in the era of social media: Social visibility of consumption and customer brand identification, Journal of Travel Research, 10.1177/0047287517718354  
2017 Wang, Y., So, K. K. F., & Sparks, B. A. Technology readiness and customer satisfaction with travel technologies: A cross-country investigation, Journal of Travel Research, 10.1177/0047287516657891  
2017 Wei, X., Meng, F., & Zhang, P. Chinese citizens’ outbound destination choice: Objective and subjective factors, International Journal of Tourism Research, 10.1002/jtr.2082  
2017 Wen, J., Meng, F., Ying, T., Qi, H., & Lockyer, T. Drug tourism motivation of Chinese outbound tourists: Scale development and validation, Tourism Management, 10.1016/j.tourman.2017.08.001  
2017 Xie, K., & So, K. K. F. The effects of expert reviews on future reputation, popularity, and financial performance of hotels: Insights from data analytics, Journal of Hospitality & Tourism Research, 10.1177/1096348017744016  
2017 Xie, K., So, K. K. F., & Wang, W. Joint effects of management responses and online reviews on hotel financial performance: A data-analytics approach, International Journal of Hospitality Management, 10.1016/j.ijhm.2016.12.004  
2017 Zhu, G., So, K. K. F., & Hudson, S. Inside the sharing economy: Understanding consumer motivations behind the adoption of mobile applications, International Journal of Contemporary Hospitality Management, 10.1108/IJCHM-09-2016-0496  

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