Lori Pennington-Gray, Ph.D.
Director and Endowed Chair
SmartState Tourism Center
College of Hospitality, Retail and Sport Management
University of South Carolina
A Tourism Crisis Management Plan (TCMP) outlines actions that must be taken in a tourism destination or tourist business to be prepared for a crisis. TCMP Workshops help to provide answers to complicated questions by sharing tourism-specific global best practices in crisis reduction, readiness, response, and recovery.
A Tourism Crisis Management Plan (TCMP) is a series of steps that need to be implemented to address the following questions:
In case of a crisis...
The training program has been used extensively worldwide. They include a series of modules, assignments, videos, and best practices that have been woven into four key areas of tourism crisis management - reduction, readiness, response, recovery.
The communications strategy, which is proposed, follows a proven, successful model of implementation for effective business strategies, which have been used in similar national tourism organizations and large private sector tourism organizations.
What does the SmartState TCMP Workshop provide to destinations and tourism organizations?
SmartState Tourism continually monitors global crises that affect the tourism industry, while also monitoring and identifying best practices in crisis management and communication worldwide. These findings are integrated into the SmartState TCMP Workshops to provide relevant best practices that are specific to the tourism industry. Furthermore, we have partnerships with industry leaders and academics who are experts in tourism crisis management. Thus, we have relationships with practitioners and scholars across the globe who can share their experiences in planning for and managing past crises that have affected the tourism industry. SmartState Tourism offers both specialized regional and international workshops.
Two four-hour seminar classes in each of the following subjects:
Materials to be provided by SmartState:
We recommend the following materials are available to make the workshop successful:
Director and Endowed Chair
SmartState Tourism Center
College of Hospitality, Retail and Sport Management
University of South Carolina